Equipment & Tech Requirement
DEVICE REQUIREMENTS
Laptop or Desktop
Internet Connection Devices
Webcam
Headset & Microphone
VIRTUAL CLASSROOM FAQ
Microphone Test
Speak loudly to allow the green bar to stretch longer.
If the microphone is blocked, please allow access using the following steps in this link:
http://bit.ly/2HurHxW
Try using another web browser (Firefox, Chrome, Safari).
Select the right device under the drop-down box.
Ensure that no other apps and programs are using the microphone during the test.
Try different audio devices (headphone, earphones, speakers, etc)
Sound Test
If you hear the music, click 'next' to proceed.
Webcam Test
Ensure that you are seen clearly on the screen.
If the webcam is blocked, please allow access using the following steps in this link:
http://bit.ly/2HurHxW
Try using another web browser (Firefox, Chrome, Safari).
Select the right device under the drop-down box.
Ensure that no other apps or programs are using the webcam during the test.
During The Lesson
Please re-enter the classroom by refreshing the browser tab (press F5) if a technical issue occurs.
Ensure internet connection is stable:
https://www.speedtest.net/
Log into your teachnlearn account again
If the error persist, please contact us through WhatsApp.
